Sign up for our newsletter!
Want to stay up-to-date on industry trends?
On Cloud K9 respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it, and the rights you have over your information.
It applies when you use the On Cloud K9 website, contact us, register your interest in a service, make a booking or payment, take part in training, or use our online learning services.
On Cloud K9 is a dog training business based in Swansea, Wales.
For the purposes of UK data protection law, On Cloud K9 is the controller of the personal information described in this Privacy Policy.
If you have any questions about this policy or how your personal information is used, or if you would like to exercise any of your data protection rights, please contact:
Email: emma@oncloudk9.co.uk
We may collect and use the following types of personal information:
We only collect information that is relevant to providing, managing, and improving our services, meeting our legal obligations, and communicating with you.
We may collect personal information directly from you when you:
We may also receive limited information through the services and platforms we use to run the business, such as Zenler and our payment providers.
We may also receive personal information through forms and questionnaires hosted by services we use, such as Zenler and Jotform.
Where relevant, technical information may also be collected automatically when you use our website or online services, for example through essential cookies or platform security and analytics functions.
We use your personal information only where we have a lawful reason to do so.
Depending on the circumstances, we may use your information to:
The lawful bases we rely on may include:
We do not currently send marketing emails or newsletters. If we introduce marketing communications in future, we will only use your information for that purpose where we have an appropriate lawful basis, and you will be able to opt out at any time.
Payments for On Cloud K9 services may be made by PayPal, SumUp, or bank transfer.
Where you pay through PayPal or SumUp, your payment is processed by that provider in accordance with its own privacy policy and terms. On Cloud K9 does not receive or store your full card details.
Where you pay by bank transfer, we may receive information such as your name, payment reference, account details shown on the transaction, and the amount paid.
We use payment information to process and record payments, manage bookings, keep appropriate financial records, and meet our legal and accounting obligations.
We may share your personal information with trusted service providers where this is necessary to operate On Cloud K9 and provide our services.
These may include:
We only share personal information where there is a legitimate reason to do so, and we expect service providers handling personal information on our behalf to protect it appropriately.
We do not sell your personal information.
Some of the service providers we use may process or store personal information outside the UK. Where personal information is transferred outside the UK, we expect appropriate safeguards to be in place in accordance with UK data protection law.
These safeguards may include transferring information to countries recognised by the UK as providing an adequate level of protection, or using approved contractual or other legal safeguards.
Where relevant, the privacy policies of the services we use provide further information about how they protect personal information when it is transferred internationally.
We take reasonable steps to protect the personal information we hold from accidental loss, misuse, unauthorised access, alteration, or disclosure.
We use appropriate technical and organisational measures, and we limit access to personal information to people and service providers who need it for legitimate business purposes.
Where third-party services process personal information on our behalf, we expect them to use appropriate security measures and to handle the information in accordance with applicable data protection law.
If we become aware of a personal data breach, we will take appropriate steps to investigate and respond to it, including notifying affected individuals or the Information Commissioner’s Office where the law requires us to do so.
We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected.
How long we keep information will depend on factors such as the type of information, the service provided, whether we need it for ongoing support, and any legal, accounting, insurance, or record-keeping requirements that apply.
When personal information is no longer needed, we will delete it, anonymise it, or otherwise dispose of it appropriately.
Some records may need to be kept for longer where this is necessary to meet legal obligations, resolve disputes, or establish, exercise, or defend legal claims.
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
If you would like to exercise any of these rights, please contact us at emma@oncloudk9.co.uk.
We may need to ask for information to confirm your identity before responding to a request.
We will respond to valid requests within the timescales required by data protection law.
Our website uses cookies and similar technologies to help it function, keep it secure, and support features such as account access and online learning.
Some cookies may be essential for the website to work properly. Where non-essential cookies are used, we will provide appropriate information and, where required, ask for your consent before they are set.
You can find more information about the cookies used on our website, what they do, and how you can manage them in our Cookie Policy.
Our website and online services may contain links to websites, services, or resources provided by other organisations.
If you follow a third-party link, that organisation may collect and use your personal information in accordance with its own privacy policy.
On Cloud K9 is not responsible for the privacy practices, content, or security of third-party websites or services, so we recommend reading their privacy information before providing personal data.
If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact:
Email: emma@oncloudk9.co.uk
If you are unhappy with how we have handled your personal information, please contact us first so we have the opportunity to look into your concerns.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
It is important that the personal information we hold about you is accurate and up to date. Please let us know if your details change.