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These Terms & Conditions apply to services and online training provided by On Cloud K9.
They explain how bookings, payments, cancellations, access to online learning, client responsibilities, and other practical arrangements work.
Submitting a Register Your Interest form does not create a booking or contract. A booking is only confirmed once On Cloud K9 has confirmed that the service is suitable, any required payment or deposit has been received, and you have been sent confirmation of your place.
Some On Cloud K9 services require you to register your interest before booking.
Registering your interest allows us to review the information you provide and decide whether the service appears suitable for you and your dog. We may ask for further information before recommending a service or confirming a place.
Submitting a Register Your Interest form does not guarantee availability, acceptance onto a service, or a confirmed booking.
A booking is confirmed only when On Cloud K9 has accepted the booking, any required payment or deposit has been received, and confirmation has been sent to you.
Some On Cloud K9 services have age, stage, or other eligibility requirements. These will be explained on the relevant service page.
We may recommend a different service if we believe another option would be more suitable for you and your dog, or if the service you have registered for is not appropriate for your circumstances.
On Cloud K9 reserves the right to decline or discontinue a service where we reasonably believe that the training requested falls outside the scope of the service, where there are welfare or safety concerns, or where another type of professional support would be more appropriate.
Where relevant, we may recommend that you speak to your veterinary surgeon or another suitably qualified professional before training continues.
Prices for On Cloud K9 services are shown on the relevant service page or confirmed with you before booking.
Where a deposit or advance payment is required, your place is not secured until that payment has been received and On Cloud K9 has confirmed the booking.
Any remaining balance must be paid by the date stated in your booking confirmation or invoice.
If payment is not received by the required date, On Cloud K9 may release the booking or suspend access to the relevant service until payment has been made.
Where a service includes several sessions or a pathway of support, payment arrangements will be explained before the booking is confirmed.
If you need to cancel or rearrange a session, please give as much notice as possible.
Where a cancellation is made with sufficient notice, we will usually try to rearrange the session within the relevant service or pathway timescale.
Late cancellations and missed appointments may be treated as used sessions and may not be refundable or transferable. The notice period that applies will be confirmed before booking.
If On Cloud K9 needs to cancel or rearrange a session, we will offer an alternative appointment or make another reasonable arrangement.
Where weather or other circumstances outside our control make it unsafe or impractical to continue with an in-person session, we may postpone or rearrange the appointment.
Refunds for services or unused sessions will depend on the type of service, the stage reached, any work already completed, and any applicable consumer rights.
Our puppy pathways are designed around particular stages of puppy development, so some sessions need to be completed within specific timescales.
For the Puppy Essentials Pathway, the included Life Skills sessions must be completed within the timeframe explained on the service page, and access to the pathway support ends when your puppy reaches eight months of age.
For the Puppy Development Pathway, your puppy must be under six months old when you enrol. The four Life Skills sessions must be completed within three months, and the four Skills Progression sessions must be completed before your dog reaches twelve months of age. All eight sessions should normally be completed by twelve months unless an exceptional extension has been agreed with On Cloud K9.
Access to the Puppy Development Pathway, including the online course, private support hub, and between-session support, ends when your dog reaches twelve months of age.
For the Complete Puppy Pathway, the timing and access period shown on the relevant service page will apply.
Unused sessions may be forfeited if they are not taken within the relevant service or pathway period.
Some On Cloud K9 services include access to online learning alongside in-person training.
Where online learning is included, access is provided for the period stated on the relevant service or pathway page. Access may include structured course content, supporting information, personalised training material, and other resources linked to your service.
For puppy pathways, the relevant access period applies to both the online learning and any included between-session support.
Where personalised training material is added to your online learning space, it is intended to support the work completed with you and your dog and may be updated during the course of the service.
Access may end when the relevant service or pathway period finishes, even if some material has not been completed or viewed.
Standalone online courses may have different access periods, which will be stated on the relevant course page at the time of purchase.
You are responsible for providing accurate information about your dog, including anything relevant to their health, behaviour, or ability to take part safely in training.
Please tell us before a session if your dog is unwell, has an infectious condition, has recently been injured, or if there is anything else that may affect how the session should be managed.
If you are unsure whether your dog is fit to take part in training, please seek advice from your veterinary surgeon.
You remain responsible for the care, handling, and behaviour of your dog during training. Please follow any safety instructions given by On Cloud K9 and use equipment in the way demonstrated or advised.
We use reward-based training methods and do not permit harsh handling or equipment that conflicts with this approach.
Children are welcome to be involved where appropriate, but anyone under 16 must be supervised by a responsible adult.
If we believe that continuing a session would present a welfare or safety concern for your dog, another person, or another animal, we may pause, adapt, or end the session.
On Cloud K9 may need to change, postpone, or cancel a session where circumstances make it unsafe, impractical, or unreasonable to continue as planned.
This may include severe weather, illness, venue problems, travel disruption, or other circumstances outside our reasonable control.
Where possible, we will give you as much notice as we can and offer an alternative appointment or another reasonable arrangement.
If a session cannot safely go ahead because of the weather or another external circumstance, it will normally be rearranged rather than treated as a client cancellation.
On Cloud K9 is not responsible for losses or expenses you may incur as a result of a session being changed, postponed, or cancelled, except where the law requires otherwise.
On Cloud K9 uses kind, reward-based training methods that prioritise the welfare and emotional wellbeing of dogs.
Harsh handling, intimidation, physical punishment, or training equipment designed to cause pain, fear, or discomfort are not permitted during On Cloud K9 sessions.
We may ask you to stop using a particular technique or item of equipment if we believe it is inappropriate for the dog or inconsistent with the way we train.
We reserve the right to pause or end a session if a person behaves abusively towards a dog, another person, or the trainer, or if continuing would compromise safety or welfare.
Where a dog is struggling to cope, we may adapt the session, change the training plan, or recommend that another type of professional support is sought before training continues.
All training materials, course content, written guidance, videos, illustrations, downloads, and other resources provided by On Cloud K9 remain the intellectual property of On Cloud K9 or the relevant rights holder.
Unless we have given you written permission, these materials are provided for your own personal use only.
You must not copy, reproduce, publish, sell, share, distribute, upload, broadcast, record, or use On Cloud K9 training material as part of another course, training service, or commercial activity.
You must not remove copyright notices, branding, or other ownership information from the materials.
Where personalised material is created for you and your dog, it is still subject to the same restrictions unless we agree otherwise in writing.
Dog training involves living animals, individual circumstances, and factors that may change over time. For that reason, On Cloud K9 cannot guarantee a particular training outcome or timescale.
Progress may be influenced by factors including your dog’s health, emotional state, previous experiences, environment, opportunities to practise, and how consistently training can be carried out between sessions.
We will provide guidance with reasonable care and skill, based on the information available to us at the time.
You are responsible for deciding whether and how to apply training guidance in your own circumstances, and for seeking veterinary or other professional advice where appropriate.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
When you contact On Cloud K9, register your interest, make a booking, or use our online services, we may collect and use personal information about you.
We use this information to respond to enquiries, manage bookings, provide training and support, maintain appropriate business records, and communicate with you about the services you have requested.
Where relevant to training, we may also keep information about your dog, including details you provide about their health, behaviour, history, and circumstances.
Personal information is handled in accordance with our Privacy Policy and applicable data protection law.
You can find more information about what we collect, why we collect it, how long we keep it, and your rights in our Privacy Policy.
On Cloud K9 may occasionally need to make reasonable changes to services, course content, session arrangements, access periods, or these Terms & Conditions.
Where a change affects a confirmed booking in a significant way, we will let you know as soon as reasonably possible and explain any options available to you.
Minor changes may be made where needed to improve a service, reflect updated information or working practices, or respond to circumstances outside our control.
The version of these Terms & Conditions that applies to your booking will normally be the version in force when your booking is confirmed, unless a later change is required by law or is agreed with you.
These Terms & Conditions are governed by the laws of England and Wales.
If you have any questions about these Terms & Conditions, your booking, or an On Cloud K9 service, please contact us through the Contact page or using the contact details provided on the website.
Nothing in these Terms & Conditions affects any rights you may have under applicable consumer law.